Warranty & Returns

Warranty and Return Policy for NOVA – Open Launch LLC

1. LIMITED WARRANTY

Open Launch LLC warrants that each NOVA golf launch monitor is free from defects in materials and workmanship for a period of twelve (12) months from the date of original retail purchase.

If a defect covered by this warranty arises under normal use, Open Launch LLC will, at its sole discretion:

• Repair the product,
• Replace it with a product of equal value, or
• Refund the original purchase price.

This warranty does not cover:

• Damage resulting from accident, misuse, abuse, or improper installation
• Cosmetic damage or normal wear and tear
• Use with unauthorized accessories or power supplies
• Any modification or tampering of the product
• Proof of purchase must be provided for any warranty claim.

2. RETURN POLICY

Customers may return a NOVA unit purchased directly from Open Launch LLC within 30 calendar days of the delivery date for a full refund, provided the item is in like-new condition with all original packaging, components, and documentation.

Return Requirements:

• A Return Authorization Number (RAN) must be obtained by contacting support
• Returns must be shipped using a trackable method
• Refunds will be processed within 7–10 business days of product inspection
• Returns that are incomplete or damaged may incur a restocking fee

Return shipping costs are the responsibility of the customer unless the return is due to product defect or fulfillment error.

3. NON-RETURNABLE ITEMS

• Items purchased from unauthorized resellers

For warranty or return claims, contact:

📧 support@openlaunch.com

📍 Open Launch LLC – Customer Support